Privacy Policy

Last updated: January 2, 2025

1. Introduction

Welcome to my website LorraineInspires.com (the “Site”). I’m Lorraine Geraci, CPC, and this Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website and use my services, which include authored books, consulting, and keynote speaking engagements (the “Services”).

2. Contact Information

Data Controller: Lorraine Geraci, CPC Naples, FL Email: [email protected]

3. Information I Collect

3.1 Information You Provide to Me:

  • Contact information (name, email address, phone number, business/shipping address)
  • Business information for consulting services
  • Event details for speaking engagements
  • Book order and delivery preferences
  • Payment information
  • Communication preferences
  • Session notes and consultation records
  • Feedback and testimonials (with your consent)

3.2 Information Automatically Collected:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of visits
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • Device information

3.3 Cookies and Similar Technologies

I use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. I use:

  • Essential cookies for website functionality
  • Analytics cookies to improve my services
  • Marketing cookies (only with your consent)
  • Shopping cart cookies for book purchases

4. How I Use Your Information

I process your personal data for the following purposes:

4.1 Legal Basis: Contract Performance

  • Processing book orders and deliveries
  • Providing consulting services
  • Organizing speaking engagements
  • Processing payments
  • Communicating about services and events
  • Sending purchased materials and resources

4.2 Legal Basis: Legitimate Interests

  • Improving my services
  • Analyzing website performance
  • Preventing fraud
  • Marketing my services to existing clients
  • Managing my business operations

4.3 Legal Basis: Consent

  • Sending marketing communications and newsletters
  • Using non-essential cookies
  • Sharing success stories and testimonials
  • Recording sessions (when applicable)
  • Using client feedback for promotional purposes

5. Data Sharing and Recipients

I may share your information with:

  • Service providers (book shipping, payment processing, email marketing, website hosting)
  • Event organizers (for speaking engagements)
  • Professional advisers (lawyers, accountants, auditors)
  • Government authorities (when legally required)

6. International Data Transfers

If I transfer your data outside the European Economic Area (EEA), I ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Adequacy decisions
  • Privacy Shield certification (where applicable)

7. Data Retention

I retain your personal data for:

  • Book purchases: 7 years (for tax purposes)
  • Consulting clients: Duration of service plus 7 years
  • Speaking engagement records: 5 years
  • Marketing purposes: Until consent withdrawal
  • Legal obligations: As required by applicable law
  • Website analytics: 26 months

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact me at [email protected]

9. Data Security

I implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption
  • Secure payment processing
  • Password protection
  • Regular security assessments
  • Secure data storage
  • Limited access to personal information

10. Children’s Privacy

My services are primarily intended for adult audiences. I do not knowingly collect or process data from children under 16. If you believe I have inadvertently collected such information, please contact me immediately.

11. Changes to This Policy

I may update this Privacy Policy periodically. The latest version will be posted on my website with the effective date. I will notify you of significant changes via email or website notice.

12. Complaints

If you have concerns about my data practices, please contact me first at [email protected]. You also have the right to complain to your local data protection authority.

13. Specific Service Privacy Considerations

13.1 Book Purchases

  • I collect shipping information for physical book deliveries
  • Payment processing is handled through secure third-party providers
  • I maintain order history for customer service and legal requirements

13.2 Consulting Services

  • I maintain confidential notes from our sessions
  • I protect sensitive personal and business information shared during consultations
  • I obtain specific consent for any case studies or testimonials

13.3 Speaking Engagements

  • I collect event-specific requirements and audience information
  • I manage participant lists and feedback forms
  • I obtain consent for any event recordings or photographs

14. Additional Information

For any questions about this Privacy Policy or my data practices, please contact me at:

Lorraine Geraci, CPC Naples, FL Email: [email protected]